Feature Spec Report for mock-support-desk

Branch: main · Build: 127 · Commit: def5678 · Pull request: #42

Specification layers

Architecture, design, and domain vocabulary

1 document4/4 covered

Modelactive

active

Define the shared vocabulary for a small customer support workflow.

SUPPORT-M001: Ticket covered 1

A customer request that needs a response from an agent.

SUPPORT-M002: Agent covered 1

A team member who reviews tickets and sends replies.

SUPPORT-M003: Priority covered 1

An internal urgency label.

SUPPORT-M-R001: Tickets MUST keep a stable public reference. covered by direct test 1

User-visible applications and workflows

2 documents4/4 covered

active

test playwrightscreenshots optional

Let agents find the next ticket to work on without losing context.

SUPPORT-INBOX-R001: The inbox MUST show open tickets first. covered by SUPPORT-INBOX-S001 1

SUPPORT-INBOX-S001: Agent reviews the queue covered 1

Rules covered by this scenario: SUPPORT-INBOX-R001

Given an agent has open tickets line 26 no screenshot captured

When they open the inbox line 27 no screenshot captured

Then open tickets are listed by age line 28 screen changed · screenshot captured

draft

test playwrightscreenshots optional

Help agents answer a customer without leaving the ticket.

SUPPORT-REPLY-R001: The reply composer MUST preserve unsent text. covered by SUPPORT-REPLY-S001 1

SUPPORT-REPLY-S001: Agent drafts a reply covered 1

Rules covered by this scenario: SUPPORT-REPLY-R001

Given an agent has selected a ticket line 26 no screenshot captured

When they write a reply line 27 no screenshot captured

Then the draft remains visible line 28 no screenshot captured